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How and When Hospice Can Help

  • When your patients and family members are calling more often to ask you questions about care. We can provide support for the patient and family to help lessen their anxieties, normalize their feelings and teach caregiving skills.
  • When you see a sudden decline in the patient’s condition or there is a progressive loss of function. We can provide assistance in determining when a patient is appropriate for hospice or palliative care. Our admissions staff and medical directors are experts at assessing for needed care and services. Loss of function is a key prognostic indicator for a life-limiting condition.
  • When there is an onset of multiple co-morbidities and/or increase in symptoms associated with co-morbidities; or, if you would not be surprised by this patient’s death within the next year. HCI Hospice Care Services brings comfort by providing pain management, symptom control and emotional, social, spiritual and bereavement assistance. The number one comment made by hospice families after the death of a loved one is, “I wish we had hospice services earlier — we needed the help.”
  • When your patient has been hospitalized twice in the past year due to symptom exacerbation from a chronic illness. We'll work to prevent future hospitalizations by providing palliative symptom management.
  • When your patient is diagnosed with a life-limiting illness. Someone to talk to may be the best support you can offer. Our staff and volunteers are trained to help in these difficult situations.
  • When the patient and family need assistance, and typical business hours are not convenient. Our highly trained admissions and referral staff are available during evening and weekend hours to assure accessibility for patients and families when they are in need.
  • When your patient would benefit by receiving help with care planning and developing advance directives. We can help patients and family members in discussions to clarify end-of-life goals and healthcare needs.
  • When you have questions about when your patient is appropriate for hospice, home care or private duty services or you need assistance with beginning a difficult conversation with your patient. We'll provide you with information about our services and assistance with initiating difficult discussions.
  • When a patient is making decisions about ending curative treatments and transitioning to comfort measures. Our staff can help patients and families address options and fears related to their end-of-life care. Staff assist patients and families in identifying and defining quality of life so decisions can be made with peace of mind. Support is also provided when making decisions about transitioning to home care, nursing facility care, assisted living or a hospice residence.
  • When the family/caregivers are unable to care for the patient at home. We help patients and families to determine caregiving resources available through personal support systems, community groups/agencies and our educational programs. Our residential hospice houses are available for those who cannot be cared for at home:
    • Kavanagh House on 56th Street, Des Moines
    • Bright Kavanagh House, Des Moines
    • Greater Regional Hospice Home, Creston
Anyone may refer an individual to HCI Care Services.  Please complete the form below to refer someone to our service or for more information, and one of our representatives will be in touch with you. For immediate assistance, please call (515) 274-3400 or toll-free, (800) 806-9934.