Buy tickets to our 2nd annual Art of Compassion Celebration, Oct. 11th!

Hospice FAQs

What is hospice care?

Hospice offers a team approach to care of those with serious illnesses and their families. We are on call 24 hours a day, seven days a week to meet the needs of our patients and families.

If I know of someone who is terminally ill, how can I access services?

Anyone can call to refer a patient to hospice care. Call HCI Hospice Care Services at (800) 806-9934 to start the process.

When a person has hospice services, who will be involved in the care?

Care is customized to each patient based on his or her care plan goals. Care and support is offered by a team of professionals, including nurses, social workers, hospice aides, volunteers, pharmacists, spiritual care counselors, bereavement counselors, dietitians, team physicians, a medical director, therapists and other health professionals.

Sometimes people say that choosing hospice is giving up hope. Is this true?

Choosing hospice care is not giving up hope. In fact, choosing hospice means that the patient can look forward to living his or her remaining weeks and months in comfort, with dignity and surrounded by people who care. When the focus turns from cure to care, that's when it's time to call.

Where do your services take place?

Hospice care services are provided first and foremost in the home. If for some reason, the patient can't or chooses not to stay in the home, services are also provided in area nursing homes, hospitals and at our hospice houses.

Does hospice do anything to make death come sooner?

Hospice does nothing to speed up or slow down the death process. We make the patient comfortable until death comes peacefully and naturally.

Should I wait for the physician to recommend hospice care, or should I bring it up during one of our visits?

You should feel free to approach the subject of hospice care at any time with your physician. The doctor will let you know when the appropriate timing might be. You may ask for an information-only meeting so you are prepared in the future when services are needed.

How is the cost of hospice care covered?

Hospice care through our organization is covered by Medicare, Medicaid and most private insurance policies. We also offer a sliding fee scale for those with no coverage. The HCI Foundation provides hundreds of thousands of dollars in charitable care each year, assuring care is available to everyone who needs it. Under Medicare and Medicaid, all costs are covered (including durable medical equipment) except for 5 percent of pharmacy costs. Private insurance coverage is per the individual's contract. Medications are usually paid at 100 percent.